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Course Detail

Skills in the Workplace

Level 2 - Principles of Customer Service

  • Academic Year: 23/24
  • Adult
  • EP Campus

How to apply

The Course

This course is designed for people working in a customer service related role or those who would like to develop knowledge of this area prior to commencing employment. The focus of the course will be on managing customer service information, understanding different types of customer service and customer service delivery.

This is a fully online qualification and the cost is £100. You will be given between 3 and 5 months to complete this qualification.

The course will cover the following units, understanding:

  • Customer service
  • How legal and ethical requirements relate to customer service
  • How to deliver effective customer service
  • The management of customer service information
  • Customer service delivery
  • The  relationships between customer service and brand
  • Different types of customers
  • The value of customers and their loyalty
  • Organisational structures
  • The organisation’s environment
  • How to communicate verbally with customers
  • How to communicate with customer in writing 
  • How to process customers’ information
  • The customer service hand over process
  • The delivery of customer service to challenging customers
  • The resolution of customer service problems
  • How to develop customer relationships
  • How to exceed customer expectations
  • How to support customers service improvement

Flexible start dates and study options apply to this course. Please call 01244 656489 for details.

Read more
There are no entry requirements for this course. However a good level of Englsih and a reasonable level of IT skills are required
Please see other workbased courses available at the College.

Ready to apply?

EP Campus
Starts : Please get in touch for more information on start dates.

Other courses we offer in Skills in the Workplace

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Level 1 - Award in Stress Awareness (23/24)
Level 2 - Award in Suicide Awareness (23/24)
Level 2 - Care (23/24)
Level 3 - Certificate in Assessing Vocational Achievement (23/24)
Level 3 - Certificate in Principles of Management and Leadership (23/24)
Level 2 - Certificate in Understanding Domestic Abuse (23/24)
Level 3 - Dental Nursing (23/24)
Level 2 - Equality & Diversity (23/24)
Level 2 - IT Users (ITQ) (23/24)
Level 2 - Industrial Environment Awareness (23/24)
Level 2 - Information, Advice & Guidance (23/24)
Level 3 - Information, Advice & Guidance (23/24)
Level 3 - Installing Electrotechnical Systems & Equipment (23/24)
Level 2 - Introduction to the Role of the Professional Taxi and Private Hire Driver (23/24)
Level 2 - Plumbing and Heating (23/24)
Level 2 - Principles of Business Administration (23/24)
Level 2 - Principles of Customer Service (23/24)
Level 2 - Principles of Dementia Care (23/24)
Level 2 - Principles of Team Leading (23/24)
Level 2 - Principles of the Prevention and Control of Infection in Health Care Settings (23/24)
Level 2 - Trowel Occupations (Construction) (23/24)
Level 3 - Trowel Occupations (Construction) (23/24)
Level 2 - Understanding Autism (23/24)
Level 3 - Understanding Autism (23/24)
Level 2 - Understanding Behaviour that Challenges (23/24)
Level 2 - Understanding Children and Young People's Mental Health (23/24)
Level 2 - Understanding Nutrition and Health (23/24)
Level 2 - Understanding Specific Learning Difficulties (23/24)
Level 2 - Understanding the Care and Management of Diabetes (23/24)
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