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Course Detail

Skills for the Workplace

Level 2 - Principles of Customer Service

  • Academic Year: 23/24
  • Adult
  • EP Campus
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How to apply

The Course

This course is designed for people working in a customer service related role or those who would like to develop knowledge of this area prior to commencing employment. The focus of the course will be on managing customer service information, understanding different types of customer service and customer service delivery.

This is a fully online qualification and the cost is £100. You will be given between 3 and 5 months to complete this qualification.

The course will cover the following units, understanding:

  • Customer service
  • How legal and ethical requirements relate to customer service
  • How to deliver effective customer service
  • The management of customer service information
  • Customer service delivery
  • The  relationships between customer service and brand
  • Different types of customers
  • The value of customers and their loyalty
  • Organisational structures
  • The organisation’s environment
  • How to communicate verbally with customers
  • How to communicate with customer in writing 
  • How to process customers’ information
  • The customer service hand over process
  • The delivery of customer service to challenging customers
  • The resolution of customer service problems
  • How to develop customer relationships
  • How to exceed customer expectations
  • How to support customers service improvement

Flexible start dates and study options apply to this course. Please call 01244 656489 for details.

Read more
There are no entry requirements for this course. However a good level of Englsih and a reasonable level of IT skills are required
Please see other workbased courses available at the College.

Adults can enrol for FREE

You may see a fee attached to the course you’re interested in, but if you’re aged 19+ you’ll more than likely be eligible to enrol onto an adult course for FREE.
Take a look and get in touch with admissions@ccsw.ac.uk if you’d like anymore information.

Take the next step

EP Campus
Starts : Please get in touch for more information on start dates.

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FULLY FUNDED ADULT COURSES

If you are aged 19+ we can help you upskill and invest in your future with one of our FREE adult courses.

When exploring the courses we have available, you may see a fee attached but you’re more than likely to be eligible for a fully-funded enrolment!
Take a look and get in touch with admissions@ccsw.ac.uk if you’d like anymore information.

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