This course is designed for people working in a customer service related role or those who would like to develop knowledge of this area prior to commencing employment. The focus of the course will be on managing customer service information, understanding different types of customer service and customer service delivery.
This is a fully online qualification and the cost is £100. You will be given between 3 and 5 months to complete this qualification.
The course will cover the following units, understanding:
Flexible start dates and study options apply to this course. Please call 01244 656489 for details.
When exploring the courses we have available, you may see a fee attached but you’re more than likely to be eligible for a fully-funded enrolment!
Take a look and get in touch with admissions@ccsw.ac.uk if you’d like anymore information.
