The Course
This course is designed for people working in a customer service related role
or those who would like to develop knowledge of this area prior to commencing
employment. The focus of the course will be on managing customer service
information, understanding different types of customer service and customer
service delivery.
This is a fully online qualification and the cost is £100. You will be given
between 3 and 5 months to complete this qualification.
The course will cover the following units, understanding:
- Customer service
- How legal and ethical requirements relate to customer service
- How to deliver effective customer service
- The management of customer service information
- Customer service delivery
- The relationships between customer service and brand
- Different types of customers
- The value of customers and their loyalty
- Organisational structures
- The organisation’s environment
- How to communicate verbally with customers
- How to communicate with the customer in writing
- How to process customers’ information
- The customer service hand over process
- The delivery of customer service to challenging customers
- The resolution of customer service problems
- How to develop customer relationships
- How to exceed customer expectations
- How to support customer service improvement
Flexible start dates and study options apply to this course. Please call
01244 656489 for details.
