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Course Detail

Skills in the Workplace

Level 2 - Principles of Customer Service

  • Adult
  • EP Campus

How to apply

The Course

This course is designed for people working in a customer service related role or those who would like to develop knowledge of this area prior to commencing employment.The focus of the course will be on managing customer service information, understanding different types of customer service and customer service delivery. This is a fully online qualification and the cost is £100. You will be given between 3-5 months to complete this qualification. The course will cover the following units: • Understand customer service • Understand how legal and ethical requirements relate to customer service • Understand how to deliver effective customer service • Understand the management of customer service information • Understand customer service delivery • Understand then relationships between customer service and brand • Understand different types of customers • Understand the value of customers and their loyalty • Understand organisational structures • Understand the organisations environment • Understand how to communicate verbally with customers • Understand how to communicate with customer in writing • Understand how to process customers information • Understand the customer service hand over process • Understand the delivery of customer service to challenging customers • Understand the resolution of customer service problems • Understand how to develop customer relationships • Understand how to exceed customer expectations • Understand how to support customers service improvement Flexible start dates and study options apply to this course. Please call 01244 656489 for details.

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There are no entry requirements for this course. However a good level of English and a reasonable level of IT skills are required.
Please see other workbased courses available at the College.

Ready to apply?

EP Campus
Starts : Please get in touch for more information on start dates.
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