Business

Customer service is unique in that it is a job type in its own right but it can also be an important element of many other jobs. As a customer service professional you will naturally have skills that include listening, being empathetic, problem-solving and communication and, above all, you enjoy talking to people and meeting their needs. These skills are considered a valuable asset by employers in many roles across a wide range of industries and are an excellent addition to any CV. Progression opportunities are also available and you could see yourself progressing into such roles as Team Leader or Supervisor or even a Customer Service Manager.

Step Forward

Employability Skills – This course focuses on the different employability skills that can support you in securing a job. You will learn about the different ways to search for a job, how to produce a professional CV and how to approach different interview techniques that are used by a wide range of employers. 

Award in Principles of Team Leading This course focuses on the knowledge and understanding required to successfully lead a team of individuals. You will learn about the different principles of team leading and the importance of a team leader’s ability to confidently communicate with a range of stakeholders. 

Information, Advice or Guidance Certificate – This course focuses on the knowledge associated with providing effective information, advice or guidance, which includes signposting, referrals, record-keeping, confidentiality and communication/listening techniques. UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues.             

Principles of Customer Service – This course covers the basic elements of how to deliver an excellent customer service experience. You will learn how to deal with queries and problems in a professional manner, communicate appropriately with customers and understand the current legislation and regulations within hospitality organisations.                                                                                          

Principles of Business Administration This course covers the different principles of Business Administration and is great for people looking to start their career in business. You will learn about the different business administration skills that are all essential for the success of an organisation. 

Certificate in Principles of Team Leading This course is focused on the business and professional management sector. You will develop your knowledge on team leadership styles, the different roles and responsibilities of a team leader, planning and allocating work, setting targets and monitoring the work of a team. 

Award in the Prevention & Control of Infection – This course focuses on understanding how to prevent and control the spread of infection in order to avoid individuals unknowingly causing their family, friends, colleagues and others surrounding them to become unwell. 

Certificate in Equality & Diversity – This course looks at promoting social awareness and good awareness of equality and diversity in any setting, which may include the workplace, community and personal environments. UK employers are often looking to improve both equality and diversity within their companies, so having an equality and diversity qualification is a great addition to any CV. 

Certificate in Safeguarding & Prevent – This course will look at the different impacts and key issues surrounding the safeguarding of both adults and children. You will learn how to recognise, respond to and reduce the likelihood of abuse. 

Certificate in Mental Health Awareness – This course looks at raising awareness of mental health. As UK employers, particularly within the health and social care sector, are increasingly interested in their staff having a clear understanding of mental health illnesses, this qualification aims to support this by covering the different types of mental health illnesses and how to effectively support individuals that are suffering from them. 

Step Up

Award in Effective Mentoring Skills – This course looks at the role of mentor and how participants can develop the skills needed to become an effective mentor. You will learn about the practice of mentorship, mentor/mentee relationships, how to reflect on your own practice and understand the legal and ethical requirements related to mentoring. 

Award in the Prevention & Control of Infection – This course focuses on understanding how to prevent and control the spread of infection in order to avoid individuals unknowingly causing their family, friends, colleagues and others surrounding them to become unwell. 

Information, Advice or Guidance Certificate – This course focuses on the knowledge associated with providing effective information, advice or guidance, which includes signposting, referrals, record-keeping, confidentiality and communication/listening techniques. UK employers are often interested in candidates who can demonstrate an understanding of the importance of interacting appropriately with customers, clients and colleagues.             

Certificate in Mental Health Awareness – This course looks at raising awareness of mental health. As UK employers, particularly within the health and social care sector, are increasingly interested in their staff having a clear understanding of mental health illnesses, this qualification aims to support this by covering the different types of mental health illnesses and how to effectively support individuals that are suffering from them. 

If you are interested in studying a ‘Step Forward, Step Up’ course at Cheshire College – South & West, or for more information, please complete this short form.